100% dedicated to your success from start to finish (and beyond)
Our support solutions are flexible to meet your organization’s unique needs and to ensure you get maximum ROI out of your investment.
HOW WE HELP
24/7/365 support—we stay up so you don’t have to
Radiant Logic offers premium technical support so customers can get up and running fast, and without headaches. Our Support team will ensure you can use, manage, and troubleshoot the RadiantOne Platform quickly and effortlessly. Our platform is awesome and we want you to be able to fully leverage it!
Tiered Support Offerings
Get the right level of support to meet your business needs. RadiantOne offers two tiers of support, giving you the flexibility you need, when you need it.
Tailored Advisory Services
Tap into our 20+ years of identity expertise to uncover the optimal approach to solving your organizational challenges and turning your identity data into a powerful resource.
Premium Integration Services
Breaking down identity siloes isn’t for the faint-hearted—and it consumes valuable time and resources. Let us help tackle the setup and maintenance of your platform.Explore Integrations
-Lead Info Security Analyst in FinanceTop Notch Company with Well Documented And Efficient Processes. The install was easy with the install scripts that were provided. Any time there were questions the support team was knowledgeable and timely in their responses.
Get answers and help at the tip of your fingers
You’ve got questions, we’ve got answers. Submit and track tickets easily, or find answers to common questions via our customer portal.Log Into Customer Portal
Search our knowledgebase for the latest tips & tricks
Read the latest release notes, deployment guides, integration tips, and more. Our extensive documentation provides quick and easy self-service.Log Into Customer Portal
Get the right level of support to meet your needs
Integration support, implementation resources, ongoing tickets, phone support, health checks, and more. Pick the level of support to best suit your organizational needs, or design a custom solution.
- Access our customer portal to create and manage cases or find the latest product documentation or technical content
- Always be ahead of the curve with release notes, upgrade information, FAQs and more—all at your fingertips
- Let our identity experts be your guide. Get personalized support above and beyond our awesome tiered offerings
Explore Customer Support Tiers
- Self-service, community portal, and knowledge base access
- Unlimited support cases
- Business hours phone support and 24x7 phone support for P1 Issues
- Screenshare & conference calls for urgent issues
- Maintenance releases
- Annual health check
- All Premier tier benefits
- Escalation management
- Assigned customer experience manager
- Designated support engineer
- Scheduled monthly status check
- Annual executive business review
- Annual scheduled production go-live assistance (after-hours)
- Production down root cause analysis report
- Four instructor led training vouchers
Configure once, use everywhere. Let us do the work.
Get the Radiant Logic support you need to succeed. Check out our integrations and let our experts handle all your identity challenges. Need a hand? Our Professional Services programs are here to help you achieve your goals; browse our packages for your perfect solution.
For over 20 years, large organizations have chosen us for our integration expertise. At RadiantOne, we excel at connecting the dots, empowering you to leverage identity data wherever it's required.
Hire dedicated engineer(s) for 6 months to boost RadiantOne adoption, improve service delivery, and reduce costs for better business outcomes.
Our Quick Start FID package unlocks value from our solution in just 2 weeks. See the platform's capabilities with a limited set of backends/data sources.
Learn how we can provide services for planning and executing your RadiantOne upgrades from 7.2x to 7.4x FID.
Discover how Radiant can provide services for planning and executing customer upgrades from 7.3x to 7.4x FID.
The FID Healthcheck package provides a thorough review and recommendations for production environments before going live or making significant changes.
Discover our technical consulting services for architecture, server sizing, and RadiantOne FID integration best practices.
Discover how Radiant offers up to 40 hours of consulting on Java APIs, Logging, and Security, providing best practices and recommendations.
Discover how our services can replace ODSEE with the RadiantOne solution.
Launch RadiantOne Identity Analytics quickly to strengthen governance, risk, compliance, and identity analytics capabilities.
Discover how RadiantOne Identity Analytics can drive value in just 3 weeks through this showcase of its capabilities.
Get started with the RadiantOne PLatform quickly, and learn how to leverage it for compliance, risk reduction, control automation, and identity analytics.
The Quick Start SaaS Identity Data Management Package will show how you can derive value in just three weeks for a rapid ROI.
Become an expert on the RadiantOne platform
Become a RadiantOne certified pro via instructor-led programs
Our programs provide practical experience in an instructor-led classroom, so you have the knowledge to succeed in all phases of deployment and ongoing usage.SEE OUR CLASSES
Take courses at your own pace via our self-paced learning program
The curriculum offers an introduction to common use cases including how to deploy, monitor, and administer RadiantOne–at your own pace.SELF-PACED TRAINING
Find documents to implement and troubleshoot RadiantOne
Our extensive documentation provides answers and guides for all aspects of RadiantOne including APIs, hardware sizing, AWS and Azure configuration and more.
Understand detailed requirements for system setup and configuration including: minimum system requirements, cloud installation, nodes and clusters, data migration, cache management, patching in production environments, and day-to-day platform maintenance.Check out the details
Don’t let identity challenges leave you hanging. Our experts can help.
Legacy LDAP. Hybrid Cloud. MultiCloud. With over 20 years of identity expertise under our belt, we’ve probably already solved a similar problem for another customer. Try us.