100% dedicated to your success from start to finish (and beyond)
Our support solutions are flexible to meet your organization’s unique needs and to ensure you get maximum ROI out of your investment.
HOW WE HELP
24/7/365 support—we stay up so you don’t have to
Radiant Logic offers premium technical support so customers can get up and running fast, and without headaches. Our Support team will ensure you can use, manage, and troubleshoot the RadiantOne Platform quickly and effortlessly. Our platform is awesome and we want you to be able to fully leverage it!
Tiered Support Offerings
Get the right level of support to meet your business needs. RadiantOne offers three tiers of support, giving you the flexibility you need, when you need it.
Tailored Advisory Services
Tap into our 20+ years of identity expertise to uncover the optimal approach to solving your organizational challenges and turning your identity data into a powerful resource.
Premium Integration Services
Breaking down identity siloes isn’t for the faint-hearted – and it consumes valuable time and resources. Let us help tackle the setup and maintenance of your platform.
-Lead Info Security Analyst in FinanceTop Notch Company with Well Documented And Efficient Processes. The install was easy with the install scripts that were provided. Any time there were questions the support team was knowledgeable and timely in their responses.
Get answers and help at the tip of your fingers
You’ve got questions, we’ve got answers. Submit and track tickets easily, or find answers to common questions via our customer portal.Log Into Customer Portal
Search our knowledgebase for the latest tips & tricks
Read the latest release notes, deployment guides, integration tips, and more. Our extensive documentation provides quick and easy self-service.Log Into Customer Portal
Get the right level of support to meet your needs
Integration support, implementation resources, ongoing tickets, phone support, health checks, and more. Pick the level of support to best suit your organizational needs, or design a custom solution.
- Access our customer portal to create and manage cases or find the latest product documentation or technical content
- Always be ahead of the curve with release notes, upgrade information, FAQs and more--all at your fingertips
- Let our identity experts be your guide. Get personalized support above and beyond our awesome tiered offerings
Explore Customer Support Tiers
- 24x7 support
- Self-service and community portal access
- Unlimited support cases
- Annual health check
- Screenshare & conference calls for urgent issues
- All Silver tier benefits
- Escalation management
- Quarterly health checks
- Pre-upgrade analysis
- Scheduled production go-live assistance
- All Silver and Gold tier benefits
- Designated support engineer
- Scheduled monthly status check
- Assigned customer experience manager
Configure once, use everywhere. Let us do the work.
The mess of databases, directories, languages, protocols, and apps can be overwhelming. Let our integration experts sort out your identity mess—we promise it will not only save you time and money—it will save your sanity as well!
Check out our Professional Services offerings to see how we can best help you achieve your goals.
Radiant Resident Engineer
Learn how you can benefit from a dedicated engineer(s) for 6 months to accelerate RadiantOne adoption and utilization, leading to better business results, improved service delivery, and reduced delivery cost.READ MORE
Quick Start FID
Learn about our Quick Start FID package, that allows a new customer to derive value from our solution within 2 weeks, by showing the product's capabilities based on a limited set of backends/data sources.READ MORE
Learn about the FID Healthcheck package to gain high-level review and recommendations of production environment prior to going live or substantial production changes.READ MORE
High-Level FID Architectural Review
Learn how you can benefit from our technical consulting services to help with the architecture, server sizing and best practices/recommendations for RadiantOne FID integration.READ MORE
7.3 FID Upgrade
Read about how Radiant can provide services for planning and executing customer upgrades from 7.2x to 7.3x FID.READ MORE
Become an expert on the RadiantOne platform
Become a RadiantOne certified pro via instructor-led programs
Our programs provide practical experience in an instructor-led classroom, so you have the knowledge to succeed in all phases of deployment and ongoing usage.SEE OUR CLASSES
Take courses at your own pace via our self-paced learning program
The curriculum offers an introduction to common use cases including how to deploy, monitor, and administer RadiantOne–at your own pace.SELF-PACED TRAINING
Find documents to implement and troubleshoot RadiantOne
Our extensive documentation provides answers and guides for all aspects of RadiantOne including APIs, hardware sizing, AWS and Azure configuration and more.
RadiantOne v7.4 System Requirements and Documentation
Understand detailed requirements for system setup and configuration including: minimum system requirements, cloud installation, nodes and clusters, data migration, cache management, patching in production environments, and day-to-day platform maintenance.Log in to get the guide
RadiantOne v7.4 Guides
Find guides for connecting APIs, cloud installations, provisioning, identity wizards, utility and all other available operations guides.Log in to read guides
RadiantOne Release Notes
Access the library of release notes that detail improvements and fixes for RadiantOne.Log in to read release notes
Don’t let identity challenges leave you hanging. Our experts can help.
Legacy LDAP. Hybrid Cloud. MultiCloud. With over 20 years of identity expertise under our belt, we’ve probably already solved a similar problem for another customer. Try us.