CUSTOMER SUPPORT

100% dedicated to your success from start to finish (and beyond)

Our support solutions are flexible to meet your organization’s unique needs and to ensure you get maximum ROI out of your investment.

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HOW WE HELP

24/7/365 support—we stay up so you don’t have to

Radiant Logic offers premium technical support so customers can get up and running fast, and without headaches. Our Support team will ensure you can use, manage, and troubleshoot the RadiantOne Platform quickly and effortlessly. Our platform is awesome and we want you to be able to fully leverage it!

Tiered Support Offerings

Get the right level of support to meet your business needs. RadiantOne offers three tiers of support, giving you the flexibility you need, when you need it.

Tailored Advisory Services

Tap into our 20+ years of identity expertise to uncover the optimal approach to solving your organizational challenges and turning your identity data into a powerful resource.

Premium Integration Services

Breaking down identity siloes isn’t for the faint-hearted – and it consumes valuable time and resources. Let us help tackle the setup and maintenance of your platform.

Explore Integrations
Top Notch Company with Well Documented And Efficient Processes. The install was easy with the install scripts that were provided. Any time there were questions the support team was knowledgeable and timely in their responses.
-Lead Info Security Analyst in Finance

Get answers and help at the tip of your fingers

You’ve got questions, we’ve got answers. Submit and track tickets easily, or find answers to common questions via our customer portal.

Log Into Customer Portal

Search our knowledgebase for the latest tips & tricks

Read the latest release notes, deployment guides, integration tips, and more. Our extensive documentation provides quick and easy self-service.

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SUPPORT TIERS

Get the right level of support to meet your needs

Integration support, implementation resources, ongoing tickets, phone support, health checks, and more. Pick the level of support to best suit your organizational needs, or design a custom solution.

  • Access our customer portal to create and manage cases or find the latest product documentation or technical content
  • Always be ahead of the curve with release notes, upgrade information, FAQs and more--all at your fingertips
  • Let our identity experts be your guide. Get personalized support above and beyond our awesome tiered offerings

Explore Customer Support Tiers

Silver

Includes:
  • 24x7 support
  • Self-service and community portal access
  • Unlimited support cases
  • Annual health check
  • Screenshare & conference calls for urgent issues

Gold

Includes:
  • All Silver tier benefits
  • Escalation management
  • Quarterly health checks
  • Pre-upgrade analysis
  • Scheduled production go-live

Platinum

Includes:
  • All Silver and Gold tier benefits
  • Designated support engineer
  • Scheduled monthly status checks
  • Assigned customer experience manager
PROFESSIONAL SERVICES—INTEGRATIONS

Configure once, use everywhere. Let us do the work.

The mess of databases, directories, languages, protocols, and apps can be overwhelming. Explore all our integrations, then let our integration experts sort out your identity mess—we promise it will not only save you time and money—it will save your sanity as well!

Check out our Professional Services offerings to see how we can best help you achieve your goals.

  • Radiant Resident Engineer

    Learn how you can benefit from a dedicated engineer(s) for 6 months to accelerate RadiantOne adoption and utilization, leading to better business results, improved service delivery, and reduced delivery cost.

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  • Quick Start FID

    Learn about our Quick Start FID package, that allows a new customer to derive value from our solution within 2 weeks, by showing the product's capabilities based on a limited set of backends/data sources.

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  • 7.4 FID Upgrade (7.2x to 7.4x)

    Learn how we can provide services for planning and executing your RadiantOne upgrades from 7.2x to 7.4x FID.

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  • 7.4 FID Upgrade (7.3x to 7.4x)

    Discover how Radiant can provide services for planning and executing customer upgrades from 7.3x to 7.4x FID.

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  • FID Healthcheck

    Learn about the FID Healthcheck package to gain high-level review and recommendations of production environment prior to going live or substantial production changes.

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  • High-Level FID Architectural Review

    Learn how you can benefit from our technical consulting services to help with the architecture, server sizing and best practices/recommendations for RadiantOne FID integration.

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  • Interception Script Review

    Find out how Radiant can provide up to 40 hours of consulting best practices and recommendations around using Java APIs, Logging and Security.

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  • ODSEE Replacement Package

    Learn how our services can replace a single existing ODSEE (Oracle Directory Server Enterprise Edition) implementation with the RadiantOne solution.

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Help us, help you

Reach out to our Professional Services team today!

Contact Us

RADIANTONE TRAINING

Become an expert on the RadiantOne platform

FID Level 1
FID Level 2
Global Sync
SSO

Become a RadiantOne certified pro via instructor-led programs

Our programs provide practical experience in an instructor-led classroom, so you have the knowledge to succeed in all phases of deployment and ongoing usage.

SEE OUR CLASSES

Take courses at your own pace via our self-paced learning program

The curriculum offers an introduction to common use cases including how to deploy, monitor, and administer RadiantOne–at your own pace.

SELF-PACED TRAINING
PRODUCT DOCUMENTATION

Find documents to implement and troubleshoot RadiantOne

Our extensive documentation provides answers and guides for all aspects of RadiantOne including APIs, hardware sizing, AWS and Azure configuration and more.

RadiantOne Documentation

Understand detailed requirements for system setup and configuration including: minimum system requirements, cloud installation, nodes and clusters, data migration, cache management, patching in production environments, and day-to-day platform maintenance.

Check out the details

RadiantOne Developer Site

See how you can leverage RadiantOne further using our growing developer resource catalogue.

See developer resources

RadiantOne Release Notes

Access the library of release notes that detail improvements and fixes for RadiantOne.

Log in to read release notes

Don’t let identity challenges leave you hanging. Our experts can help.

Legacy LDAP. Hybrid Cloud. MultiCloud. With over 20 years of identity expertise under our belt, we’ve probably already solved a similar problem for another customer. Try us.

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