CUSTOMER SUPPORT

100% dedicated to your success from start to finish (and beyond)

Our support solutions are flexible to meet your organization’s unique needs and to ensure you get maximum ROI out of your investment.

HOW WE HELP

24/7/365 support—we stay up so you don’t have to

Radiant Logic offers premium technical support so customers can get up and running fast, and without headaches. Our Support team will ensure you can use, manage, and troubleshoot the RadiantOne Platform quickly and effortlessly. Our platform is awesome and we want you to be able to fully leverage it!

Tiered Support Offerings

Get the right level of support to meet your business needs. RadiantOne offers three tiers of support, giving you the flexibility you need, when you need it.

Tailored Advisory Services

Tap into our 20+ years of identity expertise to uncover the optimal approach to solving your organizational challenges and turning your identity data into a powerful resource.

Premium Integration Services

Breaking down identity siloes isn’t for the faint-hearted – and it consumes valuable time and resources. Let us help tackle the setup and maintenance of your platform.

Top Notch Company with Well Documented And Efficient Processes. The install was easy with the install scripts that were provided. Any time there were questions the support team was knowledgeable and timely in their responses.
-Lead Info Security Analyst in Finance

Get answers and help at the tip of your fingers

You’ve got questions, we’ve got answers. Submit and track tickets easily, or find answers to common questions via our customer portal.

Log Into Customer Portal

Search our knowledgebase for the latest tips & tricks

Read the latest release notes, deployment guides, integration tips, and more. Our extensive documentation provides quick and easy self-service.

Log Into Customer Portal
SUPPORT TIERS

Get the right level of support to meet your needs

Integration support, implementation resources, ongoing tickets, phone support, health checks, and more. Pick the level of support to best suit your organizational needs, or design a custom solution.

  • Access our customer portal to create and manage cases or find the latest product documentation or technical content
  • Always be ahead of the curve with release notes, upgrade information, FAQs and more--all at your fingertips
  • Let our identity experts be your guide. Get personalized support above and beyond our awesome tiered offerings

Explore Customer Support Tiers

Bronze

Includes:
  • Self-service and community portal access
  • Unlimited support cases
  • Business hours phone support
  • Annual health check

Silver

Includes:
  • 24x7 phone support
  • Escalation priority
  • Pre-upgrade analysis
  • Screenshare & conference calls for urgent issues

Gold

Includes:
  • Designated support engineer
  • Assigned customer experience manager
  • Scheduled production go live assistance
  • Quarterly health checks and monthly status checks
PROFESSIONAL SERVICES—INTEGRATIONS

Configure once, use everywhere. Let us do the work.

The mess of databases, directories, languages, protocols, and apps can be overwhelming. Let our integration experts sort out your identity mess–we promise it will not only save you time and money – it will save your sanity as well!

RADIANTONE TRAINING

Become an expert on the RadiantOne platform

FID Level I
FID Level II
ICS
CFS

Become a RadiantOne certified pro via instructor-led programs

Our programs provide practical experience in an instructor-led classroom, so you have the knowledge to succeed in all phases of deployment and ongoing usage.

SEE OUR CLASSES

Take courses at your own pace via our self-paced learning program

The curriculum offers an introduction to common use cases including how to deploy, monitor, and administer RadiantOne–at your own pace.

SELF-PACED TRAINING
PRODUCT DOCUMENTATION

Find documents to implement and troubleshoot RadiantOne

Our extensive documentation provides answers and guides for all aspects of RadiantOne including APIs, hardware sizing, AWS and Azure configuration and more.

RadiantOne v7.3 System Requirements and Documentation

Understand detailed requirements for system setup and configuration including: minimum system requirements, cloud installation, nodes and clusters, data migration, cache management, patching in production environments, and day-to-day platform maintenance.

Log in to get the guide

RadiantOne v7.3 Guides

Find guides for connecting APIs, cloud installations, provisioning, identity wizards, utility and all other available operations guides.

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RadiantOne Release Notes

Access the library of release notes that detail improvements and fixes for RadiantOne.

Log in to read release notes

Don’t let identity challenges leave you hanging. Our experts can help.

Legacy LDAP. Hybrid Cloud. MultiCloud. With over 20 years of identity expertise under our belt, we’ve probably already solved a similar problem for another customer. Try us.