RadiantLogic-Customer Success-Hero

Unlock the Full Value of Your Identity Data

Maximize the impact of your identity infrastructure.

With experience supporting Fortune 500 enterprises, federal agencies, and global innovators, our team partners with you to plan, implement, integrate, and optimize the RadiantOne Platform — ensuring you achieve rapid ROI, robust security, and seamless operations.

Configure Once, Use Everywhere. Find Your Perfect Solution.

Choose from packaged offerings or design a custom solution to fit your needs.

A hand typing on a keyboard with binary code overlay on the left; blue hexagonal patterns against a dark background on the right—highlighting Radiant Logic Professional Services: The Support You Need to Succeed.

Tailored Advisory Services

Leverage our identity expertise to architect solutions tailored to your unique business challenges. We provide best-practice guidance on server sizing, integration, and platform configuration.

Premium Integration Services

We connect and unify identity sources across on-premises, cloud, and hybrid environments, creating a single authoritative view of your data. Our solutions also enable tailored identity data access for your applications, ensuring seamless interoperability and a smooth user experience.

A split image: on the left, glowing blue network connections on a dark background; on the right, a fingertip touches a digital surface with circuit-like patterns, echoing Radiant Logic Professional Services: The Support You Need to Succeed.
Split image: Left side shows a digital blue wave with light particles, symbolizing data or networks; right side shows servers in a data center with blue light trails, highlighting fast data transfer and the support of Radiant Logic Professional Services: The Support You Need to Succeed.

Dedicated Engineering and Consulting

Accelerate adoption, improve service delivery, and reduce operational costs by engaging dedicated engineers for long-term projects. Our Resident Engineer Program offers specialized consulting on Java APIs, logging, security, and more, along with high-level architectural review and interception script reviews to ensure best practices and optimized solutions.

Implementation and Quick Start Packages

Get up and running quickly with RadiantOne Quick Start packages, upgrade with minimal disruption, and transition from legacy systems like ODSEE with expert guidance — delivering value efficiently and effectively.

Split image showing two abstract blue light designs: the left side has swirling, glowing lines and small light dots, while the right highlights bright blue fiber optic strands—symbolizing how Radiant Logic Professional Services offers the support you need to succeed.

Packages

Identity Data Management

IDENTITY DATA MANAGEMENT

Upgrade
(7.2x to 7.4x)

Plan and execute upgrades with minimal disruption, so you’ll always benefit from the latest features and security enhancements.

IDENTITY DATA MANAGEMENT

Upgrade
(7.3x to 7.4x)

Accelerate your move to RadiantOne 7.4x and unlock stronger performance, simplified management, and enhanced protection.

IDENTITY DATA MANAGEMENT

Healthcheck

Optimize your production environment before launch with an expert-led Healthcheck that identifies risks and strengthens performance.

IDENTITY DATA MANAGEMENT

High-Level Architectural Review

Discover technical consulting services for architecture, server sizing, and RadiantOne Identity Data Management integration best practices.

Packages

Quick Start

Packages

Radiant Engineer

Engage expert engineers for six months to strengthen RadiantOne adoption, streamline delivery, and drive measurable results.

Close-up of hands typing on a keyboard, with a digital network pattern on the left, highlighting Radiant Logic Professional Services: The Support You Need to Succeed.
A hand touches a glowing blue touchscreen on the left, while on the right, neon blue fiber optic lights rise vertically in a dark, futuristic setting—learn more about how we remove roadblocks and streamline processes in such advanced environments.

Packages

ODSEE Replacement Package

Transition from legacy systems (such as ODSEE) to RadiantOne with expert support at every step.

Packages

Interception Script Review

Leverage up to 40 hours of expert consulting on Java APIs, logging, and security — complete with best practices and actionable guidance.

Close-up of hands typing on a keyboard, with a digital network pattern on the left, highlighting Radiant Logic Professional Services: The Support You Need to Succeed.

Master RadiantOne with Our White-Glove Assistance and Advisory Service

RadiantLogic SME Program

Maximize the value of your identity solutions with Radiant Logic’s Subject Matter Expert (SME) Program. Get expert guidance from your customer success manager, ensure project success, empower your teams, and achieve your business objectives efficiently.

A split image: the left features a glowing blue infinity symbol made of particles, symbolizing identity observability, while the right shows the view up through a modern glass ceiling in a blue-toned building, evoking real-time risk mitigation.

Expert Guidance, Faster Results

Tap deep product and industry expertise, boost your team’s knowledge, enhance service quality, and accelerate time-to-value with responsive, collaborative support.

Get direct access to experts for deployment, configuration, and best-practice guidance. Accelerate upgrades, design project roadmaps, troubleshoot issues, and stay on top of product updates with regular touchpoints.

  • Maximize ROI and secure your projects
  • Tier-1, white-glove customer experience support
  • Flexible, cost-effective engagement
  • Build strong, trust-based partnerships

What’s Included in SME?

Phone-a-Friend

  • Direct access to experts for deployment and configuration questions

Stay Healthy

  • Guidance for software upgrades
  • Best practice recommendation for architectures

Project Assistance

  • Support in designing deployment roadmaps and project plans
  • Help with troubleshooting software configuration and customization

Monthly Touchpoints

  • Regular, hands-on follow-up and engagement
  • Updates on product roadmap and best practices
  • Sharing of customer success stories

Build Your Success Roadmap

Annual reviews define priorities, validate architecture, and outline clear success criteria and budgets — ensuring your projects deliver maximum business value.

“Bastien has been fantastic! He has taken ownership of this product relationship with us and seems to truly care, which is apparent every time we need assistance. No matter how trivial the situation, it’s treated professionally and with urgency. Always willing to help find a solution to our unique setup and drive resolution for any problem discovered.”

Customer Review

Don’t Let Identity Challenges Leave You Hanging. Our Experts Can Help

Legacy LDAP. Hybrid Cloud. MultiCloud. With over 20 years of identity expertise under our belt, we’ve probably already solved a similar problem for another customer. Try us.

Connect with our experts to discuss your project and explore the best path forward.