SOLUTION / BOOST CUSTOMER IDENTITY

Create seamless digital experiences to delight your customers

Customer journeys span many platforms and devices. Smart integration connects all the dots, creating new relationship and revenue opportunities.

TRUSTED BY LEADING GLOBAL BRANDS

Challenge

Consumer expectations are at an all-time high—and so is underlying identity complexity

Much of the customer journey involves digital tech, yet data’s stuck in disparate silos. Without the right data foundation, it’s hard to personalize experiences due to:

  • Tons of customer data with no easy way of integrating and managing it
  • Heavy technical debt slowing CX projects and stretching time-to-market
  • Disjointed experiences moving between siloed digital environments
  • Consumer data is a tempting target for hackers and other cyber threats
GAIN A 360° VIEW OF CUSTOMERS
Benefits

Top 5 ways to get CIAM right for more rewarding relationships

CIAM success requires complete, unified views of every customer, drawn from all sources, so you can meet—and exceed—their expectations with ease.
  1. Automatically unify customer data from across many diverse sources.
  2. Create a 360° view of customers enriched by access to every attribute.
  3. Safeguard their data in a secure store with fine-grained privacy controls.
  4. Provide relevant offerings, services, and support—regardless of channel.
  5. Deliver at customer-speeds with our super-scalable unified ID platform.

See How This Global Fiserv Migrated Customer Identities to Amazon Web Services

“The team laid the groundwork for a successful C-level ‘cloud first’ initiative with an integrated, normalized version of identity data on AWS.” -Financial Services

GET THE STORY
HOW WE HELP

Identify customers across diverse systems and services

Raise your relationship game and keep ‘em coming back. Give your CIAM tool everything it needs to truly know each customer and effortlessly enrich their experience.

Prep your environment for rapid CIAM deployment

Align your mobile and desktop experience (finally!) by knowing your customers better. Uncover every system where identity data resides to create connections and rapidly retrieve attributes.

Do identification and provisioning in real-time

Consolidate fragmented identity data across systems and databases to build a 360° customer profile and deliver a consistent and engaging experience across desktop, web, and mobile applications, devices, and other touchpoints.

Deliver personalized services driven by customer identity data

Build those relationships! Recognize individual customers online, in-person, or over the phone. Then provide them with context-driven service and support based on their relationship history, preferences, and likely needs.

Maintain customer clarity and connection as you grow

Nurture and evolve those relationships. The identity data layer is always ready to receive new attributes, merge new profiles, and integrate new tech. So you can sustain service and deepen connections as your transformation evolves.

Get a custom demo

See why we’re the only unified identity data solution you’ll ever need.

Platform

The tools you need for supercharged CIAM success

Know your customers and how they relate to your company, products, services, and people with our innovative identity unification platform.

Create infinite identity views with our Federated Identity Engine

The process for intelligently integrating identity and designing complete, contextual views is built into the Federated Identity Engine. Wizards help you design views of data from a variety of sources, making unification a straightforward point-and-click flow.

DIG DEEPER

Build enriched global customer profiles

RadiantOne constructs a central, attribute-rich profile for each user—and can deliver it across diverse formats and protocols.

SEE HOW

Understand context with our knowledge graph

Move beyond identity data to context-rich relationships—pull in more information to get an even better understanding of how your users connect.

LEARN HOW

Don’t let identity challenges hold back your CIAM success

Discover how RadiantOne will become the foundation of your Customer Identity Access Management efforts.