SOLUTION / BOOST CUSTOMER IDENTITY
Create seamless digital experiences to delight your customers
Customer journeys span many platforms and devices. Smart integration connects all the dots, creating new relationship and revenue opportunities.
TRUSTED BY LEADING GLOBAL BRANDS
Consumer expectations are at an all-time high—and so is underlying identity complexity
Much of the customer journey involves digital tech, yet data’s stuck in disparate silos. Without the right data foundation, it’s hard to personalize experiences due to:
- Tons of customer data with no easy way of integrating and managing it
- Heavy technical debt slowing CX projects and stretching time-to-market
- Disjointed experiences moving between siloed digital environments
- Consumer data is a tempting target for hackers and other cyber threats
Top 5 ways to get CIAM right for more rewarding relationships
- Automatically unify customer data from across many diverse sources.
- Create a 360° view of customers enriched by access to every attribute.
- Safeguard their data in a secure store with fine-grained privacy controls.
- Provide relevant offerings, services, and support—regardless of channel.
- Deliver at customer-speeds with our super-scalable unified ID platform.
See How This Global Fiserv Migrated Customer Identities to Amazon Web Services
“The team laid the groundwork for a successful C-level ‘cloud first’ initiative with an integrated, normalized version of identity data on AWS.” -Financial ServicesGET THE STORY
Identify customers across diverse systems and services
Raise your relationship game and keep ‘em coming back. Give your CIAM tool everything it needs to truly know each customer and effortlessly enrich their experience.
Prep your environment for rapid CIAM deployment
Align your mobile and desktop experience (finally!) by knowing your customers better. Uncover every system where identity data resides to create connections and rapidly retrieve attributes.
Do identification and provisioning in real-time
Consolidate fragmented identity data across systems and databases to build a 360° customer profile and deliver a consistent and engaging experience across desktop, web, and mobile applications, devices, and other touchpoints.
Deliver personalized services driven by customer identity data
Build those relationships! Recognize individual customers online, in-person, or over the phone. Then provide them with context-driven service and support based on their relationship history, preferences, and likely needs.
Maintain customer clarity and connection as you grow
Nurture and evolve those relationships. The identity data layer is always ready to receive new attributes, merge new profiles, and integrate new tech. So you can sustain service and deepen connections as your transformation evolves.
The tools you need for supercharged CIAM success
Know your customers and how they relate to your company, products, services, and people with our innovative identity unification platform.
Create infinite identity views with our Federated Identity Engine
The process for intelligently integrating identity and designing complete, contextual views is built into the Federated Identity Engine. Wizards help you design views of data from a variety of sources, making unification a straightforward point-and-click flow.DIG DEEPER
Build enriched global customer profiles
RadiantOne constructs a central, attribute-rich profile for each user—and can deliver it across diverse formats and protocols.SEE HOW
Understand context with our knowledge graph
Move beyond identity data to context-rich relationships—pull in more information to get an even better understanding of how your users connect.LEARN HOW
Get up to speed to meet modern customer expectations
Explore common challenges with modern CIAM technologies and see how our Intelligent Identity Data Platform changes the sunk cost one-off “solution” game.