Customer Experience

Our mission is support you at every step of your journey with us

Every interaction — whether onboarding, support, or ongoing engagement — is designed to be seamless, personalized, and empowering.

What Sets Our Customer Experience Apart

Personalized Engagement:

We tailor onboarding, communications, and support to your unique needs and goals, delivering solutions that fit your unique needs from day one.

Proactive Support:

We stay ahead with regular check-ins, health checks, and updates to keep you informed about new features and opportunities.

Continuous Feedback Loop:

We incorporate your input through surveys, interviews, advisory boards, and conversations to continuously improve our products and services.

Your Dedicated CX Manager

At Radiant Logic, your Customer Experience (CX) Manager is your trusted advocate and single point of contact — making every interaction seamless, valuable, and tailored to your goals.

What you can expect:

Trusted Advisor: Expert guidance on products, best practices, and services.

Proactive Touchpoints: Regular check-ins to review progress, share updates, and uncover new opportunities.

Swift Resolutions: A champion who handles requests and escalations quickly, connecting you with the right resources every time.

Your CX Manager is here to ensure your success — and maximize the value of your Radiant Logic investment.

A woman wearing glasses looks at digital screens displaying data and brain imagery, exemplifying the Radiant Logic Customer Experience, while computer servers with glowing blue lights are visible beside her.

How Your CX Manager Supports You

Onboarding

Designs a personalized onboarding plan and ensures a smooth start with Radiant Logic.

Ongoing Success

Schedules regular reviews to track progress, address concerns, and celebrate milestones.

Advocacy

Represents your interests within Radiant Logic, ensuring your voice shapes our roadmap.

Issue Resolution

Coordinates and expedites support escalations as needed, ensuring timely attention to critical or complex issues.

Resource Access

Connects you with training, documentation, and subject matter experts.

Our experts are here to help solve your identity challenges.

Reach out for personalized guidance or to schedule a consultation.

Contact Customer Success