Dedicated to Your Success

Maximizing Value, Together

How We Help

At Radiant Logic, your success is our success. We partner with you from onboarding through every stage of your journey, delivering expert guidance, support, and resources to maximize the value of your investment in the RadiantOne platform. Our world-class Customer Success organization helps you:

Accelerate time-to-value and ROI from your RadiantOne platform
Reduce risk and ensure compliance
Streamline operations and reduce costs
Foster long-term partnerships built on trust and measurable outcomes
Continuously improve through your feedback and our expertise

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Supporting You at Every Step

Our Customer Success team supports you at every stage, providing the tools, resources, and expertise to ensure maximum ROI, including:

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Discovery and Onboarding

Accelerate time-to-value with personalized onboarding, a roadmap for success, guided tours, and training—plus ongoing learning through the Radiant Logic Training Academy. With your Customer Experience Manager as an advocate, you’ll benefit from best practices, clear guidance, and a seamless path to success.

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Implementation and Integration

Accelerate projects, reduce risk, and simplify complexity with expert guidance. Our professional services guide you through solution design, architecture, and integration.

Clear deployment roadmaps, direct access to subject matter experts, and hands-on assistance with migrations and upgrades ensure faster time-to-value and long-term success.

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Adoption and Enablement

Empower your team to maximize RadiantOne with continuous learning through our Training Academy, webinars, and resources. Regular customer experience touchpoints review progress, address challenges, and celebrate milestones—driving higher user confidence, greater platform adoption, and continuous improvement.

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Operations and Support

Access 24/7/365 software support, self-service resources, and annual health checks to keep your environment secure and high-performing. With proactive escalation management, we minimize downtime, resolve issues quickly, and give you confidence in ongoing operations.

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Growth and Optimization

Strategic reviews, proactive guidance, and customer feedback ensure your solutions evolve with your business. Engage with our community via advisory boards, webinars, and events to foster collaboration, peer learning, and a strong, long-term partnership.

Testimonials

What Our Customers Say

Major Automotive Systems Manufacturer

I would like to sincerely thank Harsha and Pradeep for your support in resolving the technical issue that I was facing. Your timely assistance is truly appreciated and helped me continue my work without further interruptions. Looking forward to your continued support. Thank you so much for your valuable support.

Major Healthcare System

Juan was FANTASTIC! I’ve worked with him before and it is always quality work! Even when he has schedule conflicts with other customers, he makes sure to follow up and set something up to push forward.

Health Insurance Company

Axel was patient and very helpful with providing solutions for the versions of FID we are running. He was also great at escalating use cases to the Dev team and submitting feature enhancements for future version releases. He helped resolve multiple issues found when configuring and using the GIV. 5 stars for sure!

Healthcare and Pharmacy Provider

Eddie gave me an even better solution than I had. Awesome.

Financial Investment Company

Great response out of hours and quickly fixed our issue!

Luxury Apparel Brand

Pablo and Antonio did a great job of walking me through where to find the setting we were looking for during a short call. The guys are awesome, friendly and a delight to work with!

See how Radiant Logic can transform your identity data to accelerate operations and reduce risk

Reach out to our team today so we can help you find a path forward to solving your individual organization’s complex identity infrastructure challenges.

Talk to an Identity Expert