Case Study: Insurance Industry 3

Creating Best-In-Class Customer Experience

A large insurance company chooses RadiantOne Federated Identity Service to im-prove its customer experience with faster, smarter authentication and authorization.

A major insurance company with over 50 million users, including their insurance agents, contractors, and customers presents a continual identity data challenge to its IT personnel. The company’s business encompasses both insurance and financial services, from auto insurance and real estate to banking and investments, for a diverse customer base. But because of the way their infrastructure was set up, each of their products had its own web site and directory. This system was complicated for the identity team to maintain, and inconvenient for customers to use. Each product had a separate web application that required its own user name and password, so customers had to log in several times with several different credentials to see all of their accounts.

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Insurance Industry