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Information about people, such as employees or customers, is fragmented across numerous systems both inside and outside a company. A major challenge many enterprises face is integrating this distributed information. With different pieces of information residing in multiple disparate data sources, with unique schemas, using different data formats, and various APIs (application programming interface) it's not an easy task to bring all the information together in a uniform and usable manner. In today's business environment, the ability to leverage data in this manner is fundamental to executing a successful identity management strategy.
Complete identity data integration enables organizations to:
- » Respond more quickly and completely and more quickly to customers, suppliers and partners.
- » Increase internal efficiency and reduce operating costs by reducing duplication of effort in system administration.
Example: A customer's personal information (name, telephone number, email address) would most likely be stored in a company's CRM (customer relationship management) application. Any product problems which the individual had experienced would be in the customer support application. Billing information for the products he or she purchased would be in an accounting application. In all likelihood, these different applications would have been purchased from different vendors, thus having no built-in compatibility.
In order to deploy a web access management, provisioning, or user management solution, having the ability to traverse all identity data (in multiple systems) and being able to link the user to their profile is an imperative to achieving the full benefits of the project. Getting this data out of existing systems is the realm of integration.
RadiantOne Identity and Context Virtualization Platform is best suited for successful user management by:
- » Virtualizing existing data sources into a common namespace, available under a common interface and removing the dependencies on local APIs and schemas.
- » Integrating data in an intelligent manner to provide the most accurate view of users possible, enabling proper use of contextual data
- » Automating business processes so that data always stays up to date, clean, and available for use by all applications.
RadiantOne Identity and Context Virtualization Platform is a key component for successful user management projects. It provides the capabilities to derive more value out of existing data sources, providing the proper infrastructure needed to build an identity and context repository, and able to adapt to new requirements. Virtualization makes tough integration challenges easier by removing the need for heavily customized coding and invasive integration.
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